Wipro is hiring BPO Executives in Kochi

Job Description:

 Deliver prompt and professional solutions with proactive troubleshooting via phone, email, online chat etc in order to resolve customer’s problems.
 Maintains and manages professional knowledge of entire products and services line offered by the bank to ensure exemplary customer service is provided to customers.
 Initiates sales and cross-sells banking products and services to ensure targets are met.
 Effectively resolve customer’s queries within agreed timelines to avoid customer dissatisfaction.
 Ensures interactions with customers are as per bank’s set procedures and regulations in order to ensure service quality is adhered to at all times